💰 Refund & Return Policy | BIHARI JI

At BIHARI JI, customer satisfaction is our top priority. We deliver premium Indian sweets, snacks, and post-pregnancy ladoos, and we understand the importance of receiving fresh products in perfect condition. This page outlines our Refund & Return Policy to ensure transparency and clarity for our valued customers.

Eligibility for Refunds or Returns

Refunds or replacements are available for orders that meet the following criteria:

• Incorrect product delivered.
• Damaged, spoiled, or defective items upon delivery.
• Missing items or short shipments.

Non-Eligible Cases

Please note that the following cases are not eligible for refunds or replacements:

• Change of mind or taste preference.
• Opened or partially consumed products.
• Orders with incorrect delivery details provided by the customer.

How to Request a Refund or Return

1. Contact our customer support within 24 hours of delivery with your order ID and photos of the issue.
2. Our team will review the request and provide approval or alternative solutions.
3. Approved refunds will be processed within 5–7 working days. In some cases, we may provide replacement products instead of a refund.

Guidelines for Smooth Processing

• Keep the original packaging intact until the refund or replacement is completed.
• Submit your request through official channels (email or phone) for verification.
• Refunds are processed via the same payment method used during the original purchase.

Our Commitment

We strive to maintain high standards of product quality and service. Your feedback is crucial for us to improve and ensure a hassle-free experience for every customer.

For any questions regarding refunds or returns, please contact us at support@bihariji.store or call +91-XXXXXXXXXX. We are dedicated to resolving your concerns quickly and efficiently.